OBSIDIAN TERMS & CONDITIONS

Eligibility and Membership

The Obsidian Loyalty Scheme is a free programme operated by Optics Warehouse. All existing customers with an Optics Warehouse account will automatically be enrolled when Obsidian launches, and all new accounts created after the launch will also be included. Membership is free of charge and carries no obligations or commitments. Customers who wish to upgrade to the Titanium tier may do so by paying the annual subscription fee. Membership of Obsidian is open worldwide to all individuals aged eighteen years or over.

Refer a Friend

The Obsidian “Refer a Friend” feature is only valid where the referred individual is a new customer. To qualify, the referred friend must create an account using the dedicated referral link provided in their email and place a single purchase of at least £50. This minimum purchase must be made in one transaction and cannot be spread across multiple orders. Once these conditions are met, the referring customer will receive their loyalty point reward.

Prize Draw

The weekly £100 store credit prize draw is open to all members of Obsidian who are in the Cobalt, Bronze, Silver, Gold, or Titanium tiers, provided that they have made a purchase within the week preceding the draw. The £100 prize will be applied directly as store credit to the winning customer’s account. There is no cash alternative, and the prize draw is open to all eligible customers regardless of their country of residence.

Make an Offer

The Make an Offer feature becomes available automatically to customers who reach the Gold or Titanium tiers. This feature will only apply to selected products and brands, which are determined at the discretion of Optics Warehouse. The feature will not apply to pre-owned items, ex-demo units, SOG products, or Factory Refurbished stock.

Lifetime Spend

Lifetime spend is calculated only from the date of Obsidian’s launch. Any orders placed before this date are not included. Your lifetime spend will be updated once your order has been dispatched, marked as archived, and left our warehouse. The total is based on the final checkout amount, inclusive of VAT and postage, but excludes any amounts paid with gift cards or loyalty points. For example, if an order totals £100 and £10 worth of loyalty points are used, only £90 will contribute to your lifetime spend. If Store Credit is used against a purchase this amount will also contribute towards your lifetime spend.

Gift Cards

Lifetime spend credit is awarded to the customer who purchases a gift card, not the recipient who redeems it. For example, if a customer makes a purchase worth £500 and pays £100 of that amount with a gift card, only the remaining £400 is added to their lifetime spend.

Refunds and Returns

Where an order is returned and refunded, either in cash or store credit, the refunded value will be deducted from the customer’s lifetime spend. This may cause a customer to be downgraded to a lower tier. If this occurs, all benefits associated with the higher tier will be lost immediately.

Free Postage

Free postage is a benefit reserved for Gold and Titanium tier members who are based in the United Kingdom or are having their order delivered to a UK address. This benefit excludes heavy and bulky items, which remain subject to postage charges.

Tier Benefits

The benefits and rewards associated with each Obsidian tier may be changed, removed, or updated at the discretion of Optics Warehouse. In the event of significant changes, we will provide advance notice. Benefits are non-transferable and may only be used by the account holder. They cannot be shared, assigned, or extended to other individuals. For example, a Titanium member cannot apply their free delivery benefit or points multiplier to another customer’s order.

Titanium Benefits

Titanium members receive a five per cent discount on new, full-priced products. This discount does not apply during general promotions, clearance events, or other discount periods, and it cannot be combined with existing reductions. Pre-owned items, ex-demo stock, factory refurbished items, open-box returns, clearance stock, and Optics Draw tickets are also excluded from the five per cent discount.

Tier Progression

Progression through the Obsidian tiers is automatic once the required lifetime spend thresholds are met. Titanium membership may also be achieved by purchasing the annual subscription. The thresholds are as follows:

• Basic: All accounts.
• Cobalt: £250 lifetime spend.
• Bronze: £1,000 lifetime spend.
• Silver: £5,000 lifetime spend.
• Gold: £10,000 lifetime spend.
• Titanium: £20,000 lifetime spend or by purchasing the annual Titanium subscription.

Refunds will result in the refunded value being deducted from the customer’s lifetime spend, which may affect their tier status.

Loyalty Points

Loyalty points have a redemption value of £0.01 each. They cannot be withdrawn for cash and are non-transferable between accounts. Points earned from purchases are credited once the order has been dispatched and archived. Points from friend referrals are credited only after the referred friend has created an account and placed a qualifying order of at least £50. Loyalty points expire 365 days after issue, and expiry dates may be tracked in the “My Reward Points” section of your account. Points are earned on all physical purchases, including pre-owned and ex-demo stock, but are not earned on Optics Draw tickets.

Titanium Subscription

The Titanium tier is available once a customer reaches a lifetime spend of £20,000 or by subscribing to the annual Titanium plan. This subscription lasts for 365 days. Benefits are identical whether Titanium is achieved through spend or subscription. If the subscription expires, the account will revert to the tier associated with the customer’s lifetime spend. Customers may cancel within 14 days of purchase for a full refund. Cancelling will immediately remove Titanium benefits, and the account will revert to the tier supported by the customer’s lifetime spend.

Phone Orders and Event Purchases

Orders placed over the phone contribute to lifetime spend and loyalty points, provided the correct account email address is supplied. Purchases made at events, shows, or fairs do not contribute to lifetime spend and will not earn loyalty points or benefits.

Data and Privacy

All customer data is stored securely and will never be shared with third parties without explicit consent. Data will only be used to administer Obsidian benefits and to provide targeted marketing where the customer has opted into receiving such communications.

General Terms

All offers, benefits, and rewards under the Obsidian Loyalty Scheme may be amended or withdrawn at any time. Optics Warehouse reserves the right to remove members in cases of misuse or fraud. These Terms may also be updated periodically. Updates will be posted on our website with the effective date clearly stated. Continued use of the website and the loyalty scheme after such updates will constitute acceptance of the revised Terms. Customers are responsible for reviewing the Terms regularly.

Contact Information

Optics Warehouse Ltd
Riviera House, Nicholson Road, Torquay, Devon, TQ2 7TD
Email: support@opticswarehouse.co.uk
Call: 01803 611 895