Returns

COVID-19 & OPW RETURNS UPDATE:

Any items returned to Optics Warehouse will be quarantined for a time period of 14 days advised by the WHO.

Replacement parts may take some time to arrive at our warehouse due to closures and restricted operating services.

As so, this will result in a delay in processing any returns. We, therefore, ask that prior to returning your item, you contact our Sales Team (see below) so that we can try and troubleshoot your issue, or find a solution before the product is returned to ensure it is dealt with swiftly.

Sales Team Contact:

Our phone lines are closed. 

If you would like to request a call back between 09:00 – 17:00 (Mon-Fri) please email ONE of the following:

sales@opticswarehouse.co.uk
adrian@opticswarehouse.co.uk
adriancross@opticswarehouse.co.uk
johnf@opticswarehouse.co.uk

Our goal is to ensure your returned item is dealt with as quickly as possible whilst doing so in a process that adheres to government Covid-19 advice.

FOR MORE INFORMATION REGARDING OPTICS WAREHOUSE AND COVID-19 CLICK HERE


Prior to sending out your new purchase, we will inspect the item(s) for any issues and defects - ensuring that your new item(s) is good-to-go from the minute you receive it!

RETURNS POLICY

In the unlikely event that the goods supplied are not what you expected, you must return them to us in an unused and unsoiled condition, complete with their original packaging, within 14 days of receipt. You should have received a returns form with your order, which you will need to fill in and return with your goods.
Please be aware that items can only be returned for an exchange / refund if they are unused and in their original packaging and have all of the barcode tags intact. Any seals and shrink-wrap must be intact and clothing, shoes and accessories must have labels or tags attached (please do not put tape or labels on the goods packaging). If either the goods or the packaging are not in a re-saleable state, then we may decline your exchange / refund request. If you provided your email address at time of ordering, you will be sent an email to notify you of receipt of your returned goods.

EXCHANGES

Exchanges are normally processed within 7 days but can take up to 14 days in busy periods (all exchanges subject to stock availability). We will gladly post out your exchanged item for free (you will have to pay the difference if the goods you require are more expensive than your original order and we will refund you any difference if the goods you require are any cheaper than your original order) but we do ask that you return the unwanted item to us at your own expense. Any items are your responsibility until they have been received by ourselves. Once we have completed your exchange, we will notify you via email (where applicable). We will always send replacement goods to your original shipping address, unless notified otherwise.

REFUNDS

Refunds will be credited to your original method of payment and an email will be sent to confirm when this has been done. Please help us to deal with your return quickly by providing us with the requested information. Refunds are normally processed within 7 days but can take up to 14 days in busy periods. It is your responsibility to return the original item to us (as we do not offer free returns) and any item(s) remain your responsibility until they have been received by ourselves.

FAULTY GOODS

If goods appear to be faulty or damaged after receiving them, please contact us and we will arrange a replacement free of charge.
Warranty is up to a period of a year. If the goods become faulty through defective material, or poor workmanship, but not normal wear and tear, they should be returned for our inspection immediately. If necessary the item may have to be returned to the manufacturer for testing, which could take up to 28 days. In the event of faulty goods needing to be returned, you must ensure that the goods are suitably packaged along with a copy of proof of purchase. If faulty footwear is being returned, please ensure that they have been cleaned of excess mud first – for Health & Safety reasons we are unable to process dirty products. The cost of returning goods to be repaired or replaced under warranty is not covered by the warranty and must be met by yourself. We will of course send out any repaired / replaced goods free of any carriage charge.

RETURNING AN ITEM

To return your product please included the original invoice and a returns note (explaining what you require), you should mail your product to:

Opticswarehouse LTD,
Unit 6 Alders Way,
Paignton, Devon
TQ4 7QL