Terms and Conditions of Sale
Introduction
These Terms and Conditions govern all sales and transactions between Optics Warehouse Ltd (referred to as “we”, “us”, or “our”) and any customer (“you” or “the customer”) who places an order through our website, www.opticswarehouse.co.uk. By using the website and placing an order, you agree to be bound by these Terms, which form a legally binding contract between you and Optics Warehouse Ltd.
If you do not accept these Terms, you must refrain from placing an order or using the site. These Terms apply in addition to your statutory rights under UK consumer law, which are not affected.
Company Details
Company Name: Optics Warehouse Ltd
Registered Office: Riviera House, Nicholson Road, Torquay, Devon, TQ2 7TD
Company Number: 06364785
VAT Number: GB 924 1745 30
Email: support@opticswarehouse.co.uk
Telephone: 01803 611895
Formation of Contract
Placing an order on our website constitutes an offer by you to purchase goods from us. An order is only accepted by us, and a contract formed, when we issue a written dispatch confirmation or otherwise notify you that the goods have been shipped. We reserve the right to refuse or cancel any order prior to this confirmation for any reason, including but not limited to stock unavailability, payment issues, or concerns about order legitimacy.
All orders are subject to availability and acceptance. If a product is out of stock or discontinued, we will inform you as soon as possible and may offer a suitable alternative. Where no suitable alternative exists or you do not accept an alternative, your payment will be refunded in full.
Product Descriptions and Pricing
We endeavour to ensure that all product descriptions, images, prices, and availability information presented on our website are accurate and up to date. However, we cannot guarantee the absence of errors. In the event that a pricing or descriptive error is identified after an order has been placed, we reserve the right to cancel the order and refund any payment taken. If this occurs, we will contact you to explain the error and provide you with the option to place a new order at the correct price or with correct product details.
All prices displayed on the website are in Pounds Sterling and are inclusive of VAT at the applicable rate unless otherwise stated. Delivery charges, where applicable, will be clearly stated prior to finalising your order and are additional to the product price.
Payment Terms
Payment must be made in full at the time of ordering unless you are using an approved finance option. We accept payment by credit card, debit card, PayPal, and approved retail finance partners. All transactions are subject to fraud screening, and in some cases, we may request additional verification from you before accepting payment or dispatching goods. In the event of a failed or declined payment, no goods will be dispatched, and the order will be considered void.
Where you choose to pay via a finance option, such as Omni Capital Retail Finance Ltd, the finance agreement will be subject to the lender’s separate terms and conditions. Finance is only available to UK residents aged 18 years or older and is subject to status and affordability checks.
Delivery
We will endeavour to dispatch goods within the timeframe indicated during the order process. However, all delivery dates are approximate and not guaranteed. We will not be held liable for any loss, damage, or inconvenience caused by delayed delivery, provided we have taken reasonable steps to dispatch the goods in a timely manner.
Risk in the goods passes to you upon delivery. You are responsible for providing accurate delivery information. Failure to do so may result in delay or non-delivery, and additional charges may apply if re-delivery is required.
Cancellations and Returns
If you wish to cancel your order, you have the legal right to do so within 14 calendar days from the date on which you receive the goods, as provided under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To exercise this right, you must notify us in writing - either by email to returns@opticswarehouse.co.uk, through our contact forms or by post - clearly stating your intention to cancel and quoting your order number.
Should you cancel your order within this time frame, you are required to return the goods to us in an unused, as-new condition. This means the items must be in their original packaging and include all supplied accessories, manuals, and documentation. You are responsible for taking reasonable care of the goods and for ensuring they are returned securely and appropriately packaged.
Unless the item is faulty or we have sent the wrong goods, you will be responsible for the cost of returning the items to us. We recommend using a tracked and insured delivery service, as we cannot accept liability for items lost or damaged in transit.
Once we have received and inspected the returned goods, we will process your refund within 14 days. Refunds will be made using the original payment method. Deductions may be made if the item shows signs of use or damage, or if any accessories or packaging are missing.
Please be aware that orders placed through a finance provider, such as Omni Capital Retail Finance, are subject to additional terms. If you financed your purchase, any return or cancellation must also comply with the lender’s policies. You may be required to contact your finance provider directly to arrange cancellation of the credit agreement.
If you need to initiate a return or have any questions about the process, please contact us via email or by telephone on 01803 611895. A member of our customer service team will guide you through the necessary steps.
Promotions and Prize Draws
From time to time, we may offer promotions, giveaways, or prize draws in conjunction with purchases. Entry into these schemes is governed by their own separate terms and conditions. Where applicable, customers purchasing with finance are not eligible for prize draw entries. We reserve the right to modify or withdraw any promotion at our discretion.
Privacy and Data Protection
Your personal data is collected and processed in accordance with our Privacy Policy, which is available on our website. By placing an order, you consent to our collection and use of your data as described in that policy. We will never sell or share your data with third parties for marketing purposes without your explicit consent.
Changes to These Terms
We reserve the right to amend these Terms at any time. Any changes will be posted on our website with an updated effective date. Your continued use of the website following any change indicates your acceptance of the revised Terms. It is your responsibility to check the Terms periodically for any updates.
Contact
If you have any questions regarding these Terms or any aspect of our service, you may contact us at:
Optics Warehouse Ltd
Riviera House, Nicholson Road, Torquay, Devon, TQ2 7TD
Email: support@opticswarehouse.co.uk
Phone: 01803 611895