HIKMICRO
- Why has my HIKMICRO thermal image quality degraded or started to lag since the newest software / firmware update? Please note these image issues or lag issues are not physical faults with the product. Please ensure you perform the RESTORE function after the update has been completed. Once the restore has been completed, your image or lag issue will be resolved and the unit will be working as it should.
- Why does my Hikmicro unit not hold zero? Hikmicro Unit Zeroing Troubleshooting The most common answer: Zero settings/parameters have not been saved correctly – it's quite easy not to highlight 'OK' on the save pop-up screen within the zeroing menu. Ensure 'OK' has been highlighted and press the menu button to confirm. ...
- Why will my Hikmicro unit not zero? Hikmicro Unit Zeroing: Common Resolutions Most common resolution Has the correct process been followed while zeroing the unit? Send the user the manual and the 'how to zero' video. Advise to follow these step by step, to ensure everything is set up to Hikmicro's spec and nothing is being ...
- Is my HikMicro M15 Trail cam faulty? Sight App Troubleshooting Guide Sight App says 'Device Already Bound' after scanning QR code Most common resolution The end user has most likely scanned the QR code twice. Due to the M15 units connecting via a 4G SIM card, it can take up to a minute for the unit to show in the app. End ...