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Optics Warehouse & Covid-19: Latest Updates

Dear Customer,

Here you will find the latest information and measures we at Optics Warehouse are taking in relation to Covid-19.

If you have any questions or are seeking further information, please contact our team on 01803 611 895 and we will be more than happy to help.

Stay safe,

Team OPW

(Updated: 05/01/21)


SHIPPING

We are still processing orders and yes, they are still making their way to your front door!

UK Mainland - 3-5 Working Days
UK Offshore and Europe - 5-10 Working Days
Worldwide - 10-20 Working Days

However, with the addition of the Black Friday 2020 period, we are reliant on both our suppliers and delivery drivers who are working non-stop around the clock during these chaotic times, whilst doing their utmost to ensure items are delivered on time. Please bare in mind that due to the high demand delivery times maybe a little longer.

PLEASE NOTE: Due to reasons beyond our control, as of 23.11.20, all high-value items between now and the New Year will be dispatched via UPS or TNT (and not DPD).

 

RETURNING AN ITEM

Replacement parts may take some time to arrive at our warehouse due to closures and restricted operating services.

As so, this will result in a delay in processing any returns. We, therefore, ask that prior to returning your item, you contact our Sales Team (see Phone Lines below) so that we can try and troubleshoot your issue, or find a solution before the product is returned to ensure it is dealt with swiftly.

Our goal is to ensure your returned item is dealt with as quickly as possible whilst doing so in a process that adheres to government Covid-19 advice.

 

PHONE LINES

Our phone lines are open:

MON - FRI
10:00-13:00 & 14:00-16:30

 

EMAIL

We are still answering emails! However, expect a delay in reply due to high volumes.

 

OPW SHOP

Strictly no walk-ins. Our Shop is closed to the public. Only online orders.

Our Click-and-Collect service is still available. Please contact us on 01803 611 895 prior to placing your order to book an appointment.



FINALLY…

BE SAFE! 

We are all in this together and with our best efforts, we can push through and soon be out in the field doing what we love most.

Until then, keep checking our Social Media channels (Facebook, Instagram, Twitter) and the OPW YouTube channel for fresh content, to keep you entertained during this difficult period.

Take care guys and thank you for your patience,

OPW

 

For further information, please contact sales@opticswarehouse.co.uk