Optics Warehouse & Covid-19: Latest Updates
Here you will find the latest information and measures we at Optics Warehouse are taking in relation to Covid-19.
If you have any questions or are seeking further information, please contact our team on 01803 611 895 and we will be more than happy to help.
Strictly no walk-ins. By appointment only. Please call us on 01803 611895.
We are still processing orders and yes, they are still making their way to your front door!
UK Mainland - 3-5 Working Days
UK Offshore and Europe - 5-10 Working Days
Worldwide - 10-20 Working Days
RETURNING AN ITEM
Replacement parts may take some time to arrive at our warehouse due to closures and restricted operating services.
As so, this will result in a delay in processing any returns. We, therefore, ask that prior to returning your item, you contact our Return Team - 01803 658431 (Mon-Fri, 09:30-16:00) - so that we can try and troubleshoot your issue, or find a solution before the product is returned to ensure it is dealt with swiftly.
Our goal is to ensure your returned item is dealt with as quickly as possible whilst doing so in a process that adheres to government Covid-19 advice.
Our phone lines are open:
MON - FRI
10:00-13:00 & 14:00-16:30
We are still answering emails! However, expect a delay in reply due to high volumes.
We are all in this together and with our best efforts, we can push through and soon be out in the field doing what we love most.
Until then, keep checking our Social Media channels (Facebook, Instagram, Twitter) and the OPW YouTube channel for fresh content, to keep you entertained during this difficult period.
Take care guys and thank you for your patience,
For further information, please contact firstname.lastname@example.org